To begin a return or exchange, please visit our Returns Center. Enter your order number and email address, follow the prompts, and select the item or items you would like to return.
Once your request is approved, you will receive an email with return instructions and any next steps needed to complete the process.
Eligible items may be returned within 30 days of purchase if they meet the following requirements:
•   The item is unused, unworn, and in resellable condition.
•   The item is returned in its original packaging with tags intact, when applicable.
•   The return request is submitted within the 30-day return window.
Items that do not meet these conditions may not qualify for a return or exchange.
The following items are considered final sale and are not eligible for return, exchange, or refund unless they arrive damaged or incorrect and are reported within 7 days of delivery:
•    Bookmarks and Charms, as they are made to order.
•   Calendars.
•    Gift cards.
•   Items outside the 30-day return window.
If you are unsure whether an item is a final sale, we recommend reaching out before placing your order.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can review your request and determine the best resolution.
Requests submitted after the 7-day window may not be eligible for replacement, refund, or store credit.

We offer exchanges on eligible items when replacement inventory is available. To request an exchange, please begin through our Returns Center, and we will provide instructions once your request has been reviewed and approved.
If the requested replacement is unavailable, we may offer store credit or another approved resolution where appropriate.
Once your return is received and inspected, we will notify you by email whether your request has been approved. Approved returns may be issued in one of the following ways, depending on the item and the condition of the return:
• A refund to the original payment method.
• Store credit for eligible returns, when applicable.
If approved, refunds are typically processed within 5 to 7 business days after inspection. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or an item that arrived damaged.
If your return is approved, you will receive an email with instructions for sending your item back. Please follow those instructions carefully so your return can be processed as quickly and smoothly as possible.
If you have questions about a return, exchange, damaged item, or refund, please contact us at team@so-awk.com or visit our Contact page.